FAQs

FAQs (Frequently Asked Questions)

 

1. How do I place an order?

• To place an order, simply browse our website and add the desired items to your shopping cart. Proceed to checkout, where you'll enter your shipping information and payment details. Once your order is confirmed, you'll receive an email notification with your order details.

 

2. What payment methods do you accept?

• We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and other secure payment options. Your payment information is encrypted and protected to ensure a safe and secure transaction.

 

3. How can I track my order?

• Once your order has been processed and shipped, you'll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery. Please note that tracking information may take up to 24-48 hours to be updated after shipment.

 

4. What is your return policy?

• We want you to be completely satisfied with your purchase. If for any reason you're not satisfied with your order, you may return it within 30 days of receipt for a refund or exchange. Please refer to our Returns Policy for detailed instructions and eligibility criteria. Damaged items are thankfully rare, and we may require  photo from you.

 

5. Do you offer international shipping?

• Yes, we offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination. Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the recipient.

 

6. How can I contact customer support?

• If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can contact us via email at Admin@SavvyandSilver.com or through our Contact Us page. We strive to respond to all inquiries promptly and provide exceptional customer service.

 

7. Are your products ethically sourced?

• We are committed to ethical sourcing and partner with reputable suppliers who adhere to fair labor practices and environmental standards. Many of our products are sourced from certified suppliers who prioritize sustainability, ethical production, and quality craftsmanship.

 

8. Do you offer wholesale or bulk ordering?

• If you're interested in purchasing items in large quantities for resale or distribution, please contact our team for more information and pricing details.

 

9. Can I cancel or modify my order after it's been placed?

• Once an order has been placed, it may not be possible to cancel or modify it due to our fast order processing system. However, please contact us as soon as possible if you need to make changes to your order, and we'll do our best to accommodate your request.

 

10. How do I stay updated on promotions and new arrivals?

• To stay informed about our latest promotions, new arrivals, and exclusive offers, we encourage you to sign up for our newsletter. You can also follow us on social media platforms for real-time updates and special announcements.

If you have any other questions or concerns not addressed in this FAQ, please don't hesitate to reach out to us. We're here to assist you and ensure that your shopping experience with us is enjoyable and hassle-free.